Terms of Service

These Terms of Service (hereinafter referred to as"these terms"or"ToS"）Depend on MACCOME Global and all its affiliates, and is applicable to all MACCOME website、API interface, management console and any related digital portal access or use MACCOME Cloud provided Mac Individual users, corporate customers and other organizations of computing power leasing and supporting services (collectively"user"or"you"）。

These Terms and MACCOME《Privacy Policy", "Acceptable Use Policy"》（AUP）and MACCOME Other supplementary agreements published from time to time collectively constitute the agreement between you and MACCOME complete legal agreement. If there is a conflict between the above documents, these terms shall prevail.。

• Example（Instance）：MACCOME A single physical unit provided to users Apple Mac the exclusive right to use the equipment, including the CPU、GPU（Apple Silicon）、Memory, storage and network resources。
• Lease period（Rental Period）：After the user purchases and activates the service, he or she has the right to use the instance for a continuous period of time according to the selected plan, including daily, weekly, monthly, and quarterly leasing.。
• certificate（Credentials）：MACCOME Provided to users after instance activation SSH connection information（IP address, port, user name, password) and VNC access information。
• User Content（User Content）：All data, code, files, applications and other content uploaded, stored, run or transferred to the instance by the user during the use of the service。
• service level agreement（SLA）：MACCOME Documentation of commitment to service availability, see section 6 Festival。
• cost（Fees）：In accordance with these terms, users should report to MACCOME All payments made, including lease fees, additional feature fees and applicable taxes。

These Terms are effective from the date you first access the Platform or complete account registration. When you use the Services on behalf of an organization or business, you represent and warrant that you have the authority to accept these Terms on behalf of that entity and that that entity is also bound by these Terms。

You must be an adult with full capacity for civil conduct (usually over the age of 18 years old), you can register and use MACCOME Serve. When registering on behalf of an enterprise or other legal person, the registrant must have corresponding legal authorization。MACCOME reserves the right to refuse any registration application at any time without giving reasons。

All information you provide during registration and use of the service must be true, accurate, and complete, and you promise to update it in a timely manner. You may not use other people's identity information to register an account or create a false account. You shall be solely responsible for all legal consequences and losses resulting from your provision of false information.，MACCOME The right to immediately terminate your account and reserve the right to seek compensation。

You bear full and unshirkable legal responsibility for all operations and activities conducted under your account name and credentials. You must：

• Set a strong enough login password (it is recommended to contain uppercase letters, numbers and special characters, with a length of no less than 12 characters), and change it regularly。
• Enable two-factor authentication（2FA）——MACCOME This operation is strongly recommended, if it is not enabled 2FA account suffered unauthorized access，MACCOME No liability for compensation。
• Keep it safe SSH The private key must not be stored in a public location where it can be read in plain text or shared with others.。
• Account credentials may not be transferred, sold, loaned or in any way allowed to be used by a third party。
• Once you discover that your account has been accessed without authorization or that your credentials have been compromised, you should immediately contact [email protected] notify MACCOME。

In principle, each natural person or legal person is limited to holding one master account.。MACCOME The company has the right to merge or terminate multiple accounts held by the same entity, and has the right to determine that multiple account behaviors (such as circumventing bans, taking advantage of discounts, etc.) constitute a breach of contract, and accordingly suspend or terminate all related accounts without refund.。

MACCOME Provide physics Apple Mac Remote exclusive use of the device. Users have exclusive access to the assigned instance for the duration of the lease，MACCOME Retain ownership and management of the underlying physical infrastructure and network environment。

• Instance access：SSH Command line connection、VNC Graphical interface remote desktop and browser-based Web Console, three access methods can be used during the lease period。
• Exclusive computing power：Each instance is an independent physical device and is not shared with other users. CPU/GPU resources to ensure native Apple Silicon Computing power performance。
• System environment：Instance pre-installed MACCOME Officially designated version macOS，Users can configure at the operating system level, but are not allowed to modify the underlying firmware or physically interfere with the hardware.。
• network：Each instance is equipped with an exclusive public network IP and at least 1 Gbps Access bandwidth, actual available bandwidth is affected by data center exit and Internet conditions。
• Management console：Users can MACCOME Use the management console to view instance status, obtain connection credentials, and submit support tickets.。

• Install firmware or underlying drivers other than the operating system (such as Apple Silicon Security firmware modifications）。
• Make physical contact or hardware level change requests to the instance。
• Provide technical support for third-party applications installed by users themselves。
• Data backup service (users are responsible for backing up all data on the instance）。
• Data retention after the instance expires but is not renewed（MACCOME No commitment is made to retain data after expiration）。

MACCOME reserves the right to modify, upgrade or adjust service specifications at any time. For major changes that may affect the user experience, we will notify you in advance at least 7 Notification is issued on calendar days (except for emergency security fixes)）。

You agree to use it lawfully and in good faith MACCOME services, and promises to abide by the usage rules specified in this section and MACCOME《All requirements of the Acceptable Use Policy。

You must not MACCOME Services are used for any of the following purposes, upon discovery，MACCOME The service will be terminated immediately and no refund will be given. If the case is serious, it will be reported to the relevant law enforcement agencies.：

• You must ensure that all software running on the instance has legal and valid licenses，MACCOME assumes no joint and several liability for the compliance of user software。
• If you process personal data on an instance, you must independently assume the responsibility of the corresponding data controller to ensure compliance.。
• You must comply with all applicable export control regulations and may not use the Services with any sanctioned country, region or person。

MACCOME Services are charged in advance based on the selected rental plan (daily, weekly, monthly, quarterly). The cost is subject to the price displayed when the order is confirmed.。MACCOME We reserve the right to adjust pricing at any time. Price adjustments will not affect the rental period that the user has purchased and is in progress.。

• All fees must be paid in full when ordering，MACCOME No credit or deferred payment arrangements are available。
• Failure to pay will result in the order being unable to be activated; failure to pay for renewal will result in a grace period (usually 24 The service will be automatically suspended after the end of。
• If there is a dispute with your payment instrument (such as credit card chargeback/Chargeback），MACCOME The right to immediately suspend services, freeze accounts, and recover from you any additional handling fees and processing costs incurred.。

When there are outstanding charges on the account，MACCOME have the right：（a）Suspend access to all instances under the account；（b）Reject new order；（c）In arrears exceeding 14 Terminate the relevant instance after natural days and permanently clear the instance data；（d）Transfer the debt to collection or initiate legal recovery procedures, and the resulting collection fees will be borne by the user。

MACCOME The following service availability guarantees are promised for each running instance. Book SLA Terms represent MACCOME All obligations regarding service availability, compensation will be paid in the form of account balance, no cash refunds will be provided。

MACCOME The goal is to provide each running instance with 99.9% of monthly availability. Availability is calculated as MACCOME The internal monitoring system shall prevail, and the statistical interval shall be natural months.。

current stage，MACCOME There is currently no automatic compensation mechanism based on availability. Ruoyin MACCOME If infrastructure failure leads to substantial interruption of service, we will negotiate with the affected users through work order channels to resolve the issue, and the specific results will be subject to the communication results of the individual cases.。

• Instance unavailability caused by user's own operations, including accidentally deleting key system files, setting firewall rules to block all inbound connections, etc.。
• Planned maintenance windows (advance 48 Hourly announcements, no more than 4 Hour）。
• Force majeure events, including natural disasters, wars, large-scale Internet infrastructure failures, etc.。
• Caused by user's violation of these terms MACCOME Actively suspend service。
• third party ISP Network issues prevent users from connecting, but MACCOME Normal situation of data center network。

If you encounter a suspected cause MACCOME Service interruption caused by infrastructure failure, please wait until the interruption occurs. 30 within calendar daysSubmit feedback through the work order system and attach affected instances ID and interruption period。MACCOME will receive feedback 10 Complete the verification within 10 working days and communicate the results to you。

MACCOME Platform, management console, brand identity（MACCOME Name, trademark、Logo）、Website design, technical documentation and all MACCOME All intellectual property rights for independently developed content belong to MACCOME Global or its licensors。

These Terms only grant you a limited, non-exclusive, non-transferable, revocable right to access and use the corresponding instance during the lease term, and do not constitute a right to any MACCOME Transfer or License of Intellectual Property Rights. You may not copy, modify, decompile, disassemble, reverse engineer in any way MACCOME Platform software or management system。

The intellectual property rights of the code, data, applications and other user content you create, store or run on your instance are owned by you or your licensors. you grant MACCOME A limited license necessary to provide the Service, namely the right to process, transmit, and store your Content during the Service, which automatically terminates upon termination of the Service or deletion of the Content。

If you want to MACCOME To provide any suggestions or feedback for service improvements, you agree MACCOME You may use this feedback free of charge, indefinitely, and irrevocably for any commercial purpose without any compensation to you。

You are solely legally responsible for all data stored, processed, and transmitted on your instance。MACCOME Acts as an infrastructure provider and does not review the legality, accuracy or completeness of user data content, nor assume any data controller responsibility for the processing of user data。

Data backup is the user’s responsibility only。MACCOME No automatic data backup service is provided. Data loss due to the following reasons，MACCOME No liability for compensation：

• Instance lease is not renewed after expiration，MACCOME All data in the instance will be completely cleared after the grace period.。
• Data loss caused by users actively deleting data or misoperation。
• Data damage caused by force majeure events such as hardware failure and natural disasters。
• Data encryption or loss due to security incidents such as ransomware infections。

After the instance is terminated (for whatever reason），MACCOME will be in 72 The instance storage is securely erased within hours, and the data cannot be recovered after erasure. Users must complete the migration and backup of all necessary data by themselves before the service is terminated.。

In the following situations，MACCOME The right to immediately suspend your account and all instance access rights without prior notice：

• Your account has outstanding charges exceeding 48 hours, or the payment method fails continuously。
• MACCOME Reasonably determine that your instance is being used for purposes of this clause 4 Activities expressly prohibited。
• Your instance activity pairs MACCOME Material harm or threat to infrastructure, other users or third parties。
• Preservation of instance status is necessary to cooperate with law enforcement investigations conducted by law.。

MACCOME We have the right to terminate your account and all services under the following circumstances. Fees paid after termination will not be refunded.：

• You have seriously violated or repeatedly violated any provision of these Terms。
• You provide false registration information or assume another person's identity。
• MACCOME Decide to permanently terminate services to your region or specific user groups。
• The provision of services to you must be terminated as required by law or government order。

After the account or service is terminated, the following terms will remain in effect: Section 1 7 Section (Intellectual Property Rights), Section 10 Section (Disclaimer), Section 11 Section (Limitation of Liability), Section 12 Section (Obligation to Compensate) and Section 13 Section (Dispute Resolution）。

MACCOME Service button"status quo"（AS IS）and"Available status"（AS AVAILABLE）PROVIDED, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THE WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, AND COMPLETELY SECURE.。

MACCOME No guarantee：（a）Services will meet your specific business needs；（b）The Service will be unaffected by any interruptions, errors or security breaches；（c）apple inc. macOS Updates won't affect your installed software or workflows。

Instance pre-installed macOS Operating system developed by Apple，MACCOME wrong macOS makes no guarantee as to its functional completeness or compatibility with certain third-party software. You are solely responsible for the license compliance, operational stability, and security of all third-party software you install on your instances.。

Internet connectivity is affected by multiple factors，MACCOME It has no control over and is not responsible for connection problems caused by the user's local network environment, intermediary operator line quality, cross-border network conditions, etc.。

To the maximum extent permitted by applicable law，MACCOME and its affiliates, directors, and employees shall not be liable for any of the following losses, regardless of the legal theory on which such losses are based:：

• Indirect, incidental, special, punitive or consequential losses。
• Damages resulting from lost profits, revenue, data, goodwill or business interruption。
• Cost of procurement of substitute goods or services due to inability to access or use the Service, delay or malfunction of the Service。
• Losses suffered due to reliance on the output of this service for making business decisions。

in any case，MACCOME All cumulative liability to you arising from matters related to these Terms or the Services，Before the claim event occurs 3 Within months you will MACCOME The total amount of service fees actually paid is the upper limit and shall not exceed RMB in any case 15,000 Yuan (or equivalent currency）。

You agree to hold harmless MACCOME and its affiliates, shareholders, directors, officers, employees and agents to fully indemnify, defend and hold harmless：

• Your use of or access to the Service (including access by any third party through your account)。
• You violate any provision of these Terms, the Privacy Policy or the Acceptable Use Policy。
• The content, code or applications you run on your instance infringe the intellectual property rights, privacy rights or other legal rights of any third party。
• You provide false information, commit fraud, or assume someone else's identity。
• Your violation of any applicable laws and regulations, including data protection laws, export control laws, and cybersecurity laws。
• due to your actions MACCOME Be subject to fines, investigations or penalties from any regulatory authority。

The interpretation, validity and enforcement of these Terms shall be governed by the laws of Singapore, without regard to its conflict of laws rules.。

Before initiating any formal legal proceedings, you must first [email protected] Send a written notice of dispute detailing the nature of the dispute, the amount involved, and the resolution you hope to achieve. After receiving the notice, both parties must 30 Negotiate in good faith within 1 calendar day。

For disputes that cannot be resolved through preliminary negotiation, both parties irrevocably agree to submit the dispute toSingapore International Arbitration Center（SIAC），in accordance with the then valid SIAC Rules, and shall be finally settled by arbitration by a sole arbitrator. Place of arbitration: Singapore; Language of arbitration: English; The arbitral award is final and binding on both parties.。

You expressly waive any right to assert any rights in a class action, class arbitration, or representative action。You may only arbitrate your own disputes in your individual capacity, and your rights under these Terms may not be consolidated or aggregated with those of others in any form of collective legal proceedings.。

The foregoing arbitration clause does not limit MACCOME The right to apply to any court of competent jurisdiction for a temporary injunction or other equitable relief to protect intellectual property rights, stop ongoing serious violations, or prevent the loss of evidence.。

MACCOME reserves the full right to unilaterally modify these terms at any time. The revised terms will take effect from the date they are published on the platform.。For major changes，MACCOME Announcements will be made via email or platform at least in advance 7 notification on a calendar day. Your continued use of the Services after the terms are updated will be deemed to have accepted the revised terms.。

These Terms (together with the Privacy Policy, Acceptable Use Policy and any MACCOME Supplementary Agreement confirmed in writing) constitutes your agreement with MACCOME This entire agreement regarding the use of the Services supersedes all previous agreements between the parties regarding the same matter.。

If any provision of these Terms is held to be invalid or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable and the remaining provisions shall continue in full force and effect。

MACCOME The failure to assert a right or enforce any provision of these Terms shall not constitute a waiver of such right. All waivers of rights must be in writing to be effective。

You must not do so without MACCOME Assign any rights or obligations under these Terms to any third party without our prior written consent。MACCOME All or part of the rights and obligations under these Terms may be transferred to an affiliated company or asset transferee without notifying you.。

due to exceeding MACCOME Events within reasonable control (including but not limited to natural disasters, wars, large-scale cyber attacks, government bans, power supply interruptions, etc.) MACCOME Delay or failure to perform your obligations under these Terms，MACCOME We will not be liable for breach of contract, but we must notify you within a reasonable time and try our best to restore services.。

These Terms are written and published in English as the official version. Chinese and other language translations are for reference only. If there is any ambiguity or conflict between the language versions, the English version shall prevail.。

MACCOME Notifications to you can be achieved by sending an email to your registered email address or posting an announcement on the platform. You wish to MACCOME Notices given shall be sent to [email protected]，by MACCOME Actual receipt and confirmation as delivery。

If you have any questions about these Terms of Service, need clarification on the meaning of any terms, or need to submit a request regarding billing, technical support and account matters, please contact us through the following channels MACCOME：