privacy policy

MACCOME（Hereinafter referred to as"This platform"、"us"or"MACCOME"）We understand the importance of privacy to every user. This Privacy Policy is provided by MACCOME Global and its associated entities, applicable to all MACCOME website、API Interfaces, management consoles and related digital products access or use the cloud Mac Users of computing power leasing and related services。

This policy is based on the European Union’s General Data Protection Regulation》（GDPR）、Singapore Personal Data Protection Act》（PDPA）and other applicable jurisdictions’ data protection legislation.。

• personal information：Various information related to identified or identifiable natural persons, including name, ID number, address, phone number, email address, account information, etc.。
• service data：All data generated during your use of this platform, including connection logs, operation records, resource usage, etc. After anonymization or aggregation, the MACCOME Have full rights to use。
• Derived data：Derived information generated based on service data through statistics, analysis, modeling and other means shall belong to MACCOME，Not bound by the restrictive provisions of this policy regarding personal information。
• data processor：in accordance with MACCOME Instruct third-party entities that process your personal information, including cloud service providers, payment service institutions, etc.。

This policy applies to：（a）access MACCOME Visitors to the official website and all subdomains；（b）Register and hold MACCOME Account user；（c）purchase or use any MACCOME Paying service customers；（d）pass API Developers who access this platform；（e）End users who indirectly use the platform services through dealers。

To provide you with a safe, stable and high-quality cloud Mac Rental services，MACCOME Collect your relevant information in multiple scenarios。

• network identifier：IP Address, geographic location (down to city level), Internet service provider information。
• Equipment and environmental information：Operating system type and version, browser type and version, device model, time zone, system language preference。
• access log：Page access records, access timestamps, sources URL、Site navigation path and length of stay。
• SSH/VNC connection log：Metadata for connection establishment/termination (timestamp, source IP、Certification results），Does not contain the session content itself（Unless for security audit purposes, see section 9 Festival）。
• Resource consumption data：CPU Utilization, memory usage, storage I/O、Network traffic, used for billing verification and service optimization。

• payment institution：Stripe Wait for the transaction status, refund results and risk control scores provided by the payment service provider。
• Anti-fraud service provider：Equipment risk assessment results、IP Reputation score to prevent fraud and account abuse。
• Compliance database：Sanctions List Verification、PEP Screening results for anti-money laundering compliance（AML）and KYC Compliance requirements。

MACCOME Process your personal information strictly in accordance with the principles of legality, legitimacy and necessity, and ensure that each processing activity has a clear legal basis。

• Create and maintain your account, verify your identity and authorization qualifications。
• Configure, deliver and activate the cloud according to your order Mac Examples provided SSH、VNC and console access credentials。
• Process payments and billing, and generate compliant tax documents and receipts。
• Monitor instance running status in real time and automatically trigger alarm and recovery processes when anomalies are detected.。
• Respond to technical support requests and resolve billing disputes。

• Detect and block cyberattacks on platform infrastructure in real time, including DDoS、Brute force cracking, etc.。
• Identify and deal with account behaviors that violate the Terms of Service, including mining, spamming, etc.。
• Implement comprehensive access log retention for the platform and leased instances to support security incident investigations。

• Perform statistical analysis on anonymized or aggregated usage data to guide product function planning and resource scheduling optimization。
• Evaluate the effectiveness of new features and conduct A/B Test and continuously optimize user interface and operation process。

Send you product update announcements, promotional event information and personalized recommendations (only if you do not explicitly refuse). You can opt out of non-essential marketing communications at any time through your account settings or the unsubscribe link at the bottom of the email, but transactional notifications directly related to service operations will not be affected by unsubscription。

• Respond to data retrieval requests from judicial authorities and government agencies with legal jurisdiction。
• Comply with anti-money laundering regulations（AML）and foreign exchange management regulations, and keep necessary financial transaction records.。
• Keep necessary user access logs in accordance with applicable laws and regulations。

MACCOME Your personal information will not be sold, rented or traded in any commercial manner. However, we may share your specific information with appropriate third parties under the following circumstances:：

• payment processing：Stripe Inc.，Responsible for processing online payments and refunds。
• cloud infrastructure：AWS and other cloud service providers to provide computing and storage resources (core physical Mac Node consists of MACCOME Autonomous operation management）。
• Mail and communication services：SendGrid and other email service providers for reliable delivery of system notifications and marketing emails.。
• security services：Cloudflare and other security service providers for DDoS protection、WAF and CDN accelerate。

• To respond to a mutual legal assistance order, search warrant or subpoena issued by a court of competent jurisdiction。
• Cooperate with criminal investigations conducted in accordance with the law by law enforcement agencies with legal jurisdiction。
• precaution MACCOME Legitimate rights and interests have been seriously infringed, or it is necessary to safeguard public interests.。

like MACCOME In the event of a merger, acquisition, or asset transfer, your personal information may be transferred as part of the business assets. We will notify affected users in advance and ensure that the recipient complies with data protection obligations of the same standard as this policy.。

MACCOME use Cookie and similar tracking technologies to ensure the normal operation of the platform, improve user experience and support data analysis。

You can use the platform"Account settings → Privacy preferences"Page management optional Cookie enabled status。

Your personal information is mainly stored at MACCOME Data centers in Singapore, Japan, Hong Kong and the United States。

• transmission encryption：Mandatory for all data transfers TLS 1.2/1.3 Protocol encryption；SSH Connect using Ed25519/ECDSA Key pair authentication。
• encryption at rest：Sensitive fields in the database use AES-256 Encrypted storage; user password adopted bcrypt Irreversible hashing。
• access control：Strict principle of least privilege; internal employees must undergo multi-factor authentication to access production data（MFA）and operation approval。
• Security certification：MACCOME Data center continues to advance ISO/IEC 27001 Information security management system certification and subject to regular third-party penetration testing。
• Disaster recovery mechanism：Real-time backup of key data to geographically isolated remote computer rooms；RTO < 1 Hour，RPO < 15 minute。

In accordance with applicable data protection laws, you have the following rights with respect to your personal information。MACCOME Usually after receiving the request 30 Respond within working days。

• Right to information and access：You have the right to know MACCOME Whether your personal information is held and obtain a copy of the relevant information。
• Right of correction：You have the right to request that the personal information we hold is inaccurate or incomplete。
• Right to erasure (right to be forgotten)）：You may request to delete your personal information when the purpose of processing has been achieved and there is no legal basis to continue to retain it. Data retained by law is not within the scope of deletion。
• right to portability：You have the right to obtain the personal information you actively provide in a machine-readable format and to request its transfer to another service provider。
• Right to restrict processing：In certain circumstances, you may request MACCOME Suspension of active processing of your data。
• right to object：You may object at any time to processing of your personal information based on legitimate interests, including for direct marketing purposes。
• Right to withdraw consent：You may withdraw your consent at any time to processing activities based on your consent. Withdrawal does not affect the lawfulness of processing activities before the withdrawal。

You can make a rights request by:：（a）Log in to your account"Privacy and data"Self-service page；（b）Send email to [email protected]，Please indicate the email title"Data rights request"。

MACCOME The Services are operated in multiple data centers around the world, so your personal information may be transferred to, processed and stored in jurisdictions outside your country or region.。

For those from the European Economic Area（EEA）of users，MACCOME Relying on European Commission approvalStandard Contractual Clauses（SCC）As a legal basis for cross-border transfers, and to transfer data to countries that have obtained EU adequacy decisions (such as the United Kingdom, Japan, etc.)）。

If your jurisdiction has mandatory data localization requirements，MACCOME Corresponding compliance measures will be taken in accordance with the law. Specific arrangements can be made through [email protected] consult。

• Resource usage monitoring：Continuous collection CPU、Memory, disk I/O、Indicators such as network bandwidth are used for billing calculations、SLA Assurance and resource scheduling。
• Network traffic metadata：Monitor connection metadata layer (source/destination IP、Port, protocol），NoPerform deep packet inspection（DPI），But detect unusual traffic patterns involving prohibited activity。
• Process running list：Periodically collect process names and PID List, used for security compliance verification (such as detecting mining processes），NoRead the contents of process memory。
• SSH/VNC session log：Only metadata for connection establishment/termination is logged，NoRecord sessions (keystrokes, screens) unless: 9.2 situation。

When the platform detects the following abnormal conditions，MACCOME Reserves the right to initiate enhanced security audits on involved cases, including capturing network traffic, forensic inspection of disk images, etc.：

• Launch high-frequency port scans, network attacks, or DDoS flow。
• Send mass spam or phishing emails。
• Run cryptocurrency mining programs on instances (except in explicitly authorized scenarios)）。
• Received information from a third party DMCA Effective complaints about copyright infringement and cyber attacks。
• Instructions for investigation by judicial authorities and regulatory agencies in accordance with the law。

MACCOME Our services are open to adults with full capacity for civil conduct. We are not satisfied 18 Provide account registration and service purchase services to minors。

If we discover that we have collected personal information from minors without the consent of parents or guardians, we will take steps to delete the relevant data as soon as possible and may suspend or cancel the relevant accounts. Please contact [email protected] Handle account cancellation and data deletion matters。

although MACCOME We have adopted commercially reasonable technical and organizational measures to protect your personal information, but given the inherent characteristics of the Internet and information technology，MACCOME Absolute data security cannot be guaranteed. Data security incidents that occur under the following circumstances，MACCOME No liability for compensation：

• Leakage of account credentials due to your own reasons (including password sharing, phishing attacks, device infection by malware, etc.）。
• beyond MACCOME Force majeure events within reasonable control。
• Data leakage caused by third-party data processors due to system flaws or attacks。
• Because you have not turned on two-factor authentication（2FA）resulting in unauthorized access to the account.。

in any case，MACCOME TOTAL LIABILITY TO YOU FOR BREACH OF THIS PRIVACY POLICY，Before the claim event occurs, you 3 Introvert MACCOME The total amount of service fees actually paid is the upper limit，and not exceeding RMB 10,000 Yuan (or equivalent currency）。

MACCOME We reserve the right to modify, update or replace this Privacy Policy at any time. The revised policy will be effective from the date of publication.。We may revise this policy to adapt to changes in laws and regulations, add or adjust service functions, respond to regulatory requirements, etc.。

For major changes, we will notify you by sending a notification to your registered email address or publishing an announcement on the platform homepage. For non-substantive changes，MACCOME May only update the top of the page"last updated date"。

The interpretation, validity and dispute resolution of this policy shall be governed by Singapore law.（MACCOME Global Place of registration）。

For any dispute arising from this policy, the parties shall first try to resolve it through friendly negotiation. You can do this by sending [email protected] Send a written complaint to initiate the consultation process，MACCOME Promise that after receiving the complaint 15 Provide a substantive reply within 10 working days。

If through friendly negotiation 30 If the dispute cannot be resolved within 3 days, both parties agree to submit the dispute to the Singapore International Arbitration Center（SIAC）The final settlement shall be by arbitration. The place of arbitration shall be Singapore, the language of arbitration shall be English, and the arbitral award shall be final.。

The arbitration provision of this policy does not affect your legal right to lodge a complaint with the competent data protection supervisory authority. EU users may contact the data protection authority of their Member State（DPA）Complaint; Singapore users may lodge a complaint with the Personal Data Protection Commission（PDPC）complaint。

If you have any questions, comments or need to exercise your data rights about this privacy policy, please contact us through the following channels。