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Connect and access
Please confirm IP and port are correct, and check whether the local network is blocked 22 port. You can switch to the mobile hotspot test - if the hotspot can be connected, it is restricted by the corporate or home firewall. At this time, you can use the console's built-in Web Terminal(occupied only HTTPS 443 port) as an alternative。
Command line recommended scp or rsync;Graphical interface recommendation Transmit(macOS)or Cyberduck(cross-platform); also available via iCloud Drive、Dropbox Waiting for network disk synchronization。
Please view the initial certificate on the "Instance Details" page of the console. If you have modified it yourself and forgotten it, please submit a work order and we will 10 Assist in resetting within minutes。
Bills and leases
If you need to upgrade to a higher specification model (such as M4 Pro 64GB),Please contact technical support to submit a change request. we usually 24 The migration is completed within hours, and data can be transferred simultaneously without redeployment.。
All instances are equipped by default 1 Gbps Upstream bandwidth. Monthly and annual subscription plans provide exclusive bandwidth configuration, please seePricing page
Equipment and systems
yes you have complete macOS Administrator rights can be obtained through App Store、brew install,Or install directly .pkg / .dmg file to install anything with macOS Compatible software。
Fully supported. device is real Apple M4 Physical hardware that can run the latest version Xcode、iOS / macOS Simulator,and proceed App Signed with TestFlight distribution。
Yes, the physical machine is designed for sustained high load and supports long-term Xcode compile、AI reasoning、4K Rendering and other tasks. Please comply with the fair use policy and illegal use is strictly prohibited。
It is not recommended to do this by yourself as it may cause the device to become unusable. If you need to switch macOS version or reset the system, please submit a work order, we 30 Completed for you within minutes。
Data security
After the contract expires, the system will automatically execute DoD 5220.22-M Standard data erasure ensures your data is physically irrecoverable. For an auditable erasure report, please contact us in advance, after the contract ends 24 Available within hours。
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